Privacy Policy
1. Who We Are
This privacy policy explains how K9 Dog Training ("we", "us", "our") collects and uses personal information when you use our website or enquire about our services. We are the data controller for the personal data described in this policy.
Our contact details are set out at the end of this policy.
2. What Data We Collect
We may collect the following types of personal data:
- Identity data — your name and the name of your dog.
- Contact data — your email address, phone number, and general location (e.g. town or county).
- Enquiry data — details you provide when submitting our contact form, including information about your dog and the training support you are looking for.
- Communications data — records of emails, messages, or calls between us.
- Technical data — if we use analytics tools, we may collect standard technical data such as browser type, pages visited, and approximate location via IP address. This is typically aggregated and anonymised.
3. How We Use Your Data
We use the personal data we collect to:
- Respond to your enquiries and provide you with information about our services.
- Schedule and deliver dog training sessions.
- Send follow-up communications where you have requested or consented to this.
- Improve our services and website.
We will not use your data for automated decision-making or profiling, and we will not send you unsolicited marketing without a lawful basis to do so.
4. Lawful Basis for Processing
We rely on the following lawful bases when processing your personal data:
- Contract — processing is necessary to take steps at your request prior to, and for the performance of, a service agreement with you.
- Legitimate interests — for responding to enquiries and communicating about our services, where this does not override your rights and freedoms.
- Consent — where we have obtained your specific consent, for example to send you future updates or newsletters. You may withdraw consent at any time.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy. In practice, this means:
- Enquiry data that does not lead to a booking will typically be deleted within 12 months.
- Client records will be retained for a reasonable period after the last interaction to handle any follow-up queries, and will then be securely deleted.
- We may retain certain data for longer where required by law or for legitimate accounting and legal purposes.
6. Sharing and Third-Party Processors
We do not sell your personal data to third parties. We may share your data with:
- Service providers — including email and booking platform providers who process data on our behalf and under our instruction. We ensure appropriate data processing agreements are in place.
- Legal and regulatory bodies — where we are required to do so by law.
Where applicable, our service providers may be located outside the UK or EEA. In such cases, we take steps to ensure your data remains protected to UK GDPR standards.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- The right to access the personal data we hold about you.
- The right to rectification if the data is inaccurate or incomplete.
- The right to erasure ("right to be forgotten") in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to data portability where processing is based on consent or contract.
- The right to object to processing based on legitimate interests.
- The right to withdraw consent at any time, where consent is the lawful basis.
To exercise any of these rights, please contact us using the details below.
8. Cookies and Analytics
Our website may use cookies or similar technologies to improve your browsing experience and to help us understand how visitors use the site. If analytics tools are in use, data is typically aggregated and does not directly identify you.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of this website.
9. How We Keep Your Data Safe
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. This includes using secure email and storing records responsibly.
10. Contact Details
If you have any questions about this policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us:
- Business: K9 Dog Training
- Email: hello@k9dogtraining.co.uk
- Phone: 01483 000 000
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Details of how to do so can be found on the ICO's website.